eBranch FAQ

WHAT IS eBRANCH?

eBranch is an internet banking service that requires a computer and internet access to pull information and perform online transactions. A user ID, password and security questions allow members to login to manage their accounts through initiating transactions and inquiries like:

  • Review account balances.
  • Transfer funds.
  • Pay bills.
  • Setup new Certificate and Saving accounts.
  • Verify which checks have cleared.
  • Verify receipt and distribution of direct deposits.
  • Obtain up-to-the-minute transaction histories.
  • Confirm your next loan payment date and amount.
  • Obtain interest/dividend tax information.
  • Make loan payments.
  • Check your IRA and Certificate accounts.

HOW DO I SIGN UP?

You can sign up for eBranch either online, at your nearest branch or over the phone.

Learn more about Enrollment →

HOW DO I RESET MY PASSWORD OR UNLOCK MY eBRANCH ACCOUNT?

If you have already setup a password reset security question and answer within your preferences section of eBranch, you’ll be able to reset your password and unlock your account using the link on the second page of the login process. Remember that our member-service representatives will never ask for your authorization codes or passwords.

Reset My eBranch Password →

HOW MUCH DOES eBRANCH COST?

It’s free to members.

Members may also want to use Bill Pay, our convenient online bill paying service that can be accessed to eBranch. It’s a great complement to our eBranch service and the best part is that it's also free.

WHAT DO I NEED TO BE ABLE TO USE eBRANCH?

At a minimum you need a modern computer or mobile device with Internet Access and a modern browser such as Internet Explorer, Firefox, Google Chrome or Safari capable of supporting 128-bit encryption. You must have Javascript enabled and allow our websites to set permanent and per-session cookies.  A basic list of devices and browers that should work are:

  • Internet Explorer 11 or higher on Windows 7 or higher
  • Safari 7 or higher on IOS 7.1 or higher
  • Firefox 47 or higher

CAN I ACCESS eBRANCH FROM MY MOBILE PHONE?

You can use any modern mobile phone that gives you full and unrestricted access to the internet via a browser. Please note that due to the wide variety of mobile phones and operating systems that we are not able to provide support for problems experienced on mobile phones at this time.  A basic list of mobile operating systems that should work are:

  • Android 4.4.2 or higher
  • IOS 7.1 or higher

eBRANCH WILL NOT ACCEPT MY LOGIN INFORMATION

If you are a new user, be aware that all validating login information pertains to the primary account holder. The information you enter must match the information that Community 1st has on file. After three invalid attempts, your ability to self enroll in eBranch will be permanently locked. To be enrolled or to unlock your eBranch account please contact one our member service representatives.

Contact a Representative →

HOW DO I SETUP MULTI-FACTOR SETTINGS?

The Multi-Factor setup consists of choosing an image, creating a passphrase, and selecting and answering three questions. The image and passphrase are there so you know that you are on our site. The questions and answers are an extra security measure so that we can validate you.

WHY DO I NEED TO KEEP RE-AUTHENTICATING MY PASSWORD?

eBranch uses a permanent cookie to register your computer. If you delete your cookies, or use software that deletes your cookies, then your computer will not retain its authenticated status. Most software that deletes cookies lets you input a list of trusted websites that are allowed to put a cookie on your computer. Include eBranch to your list of trusted websites to avoid having to re-authenticate every time you visit our site.

I CAN'T FIND HELP WITH MY ISSUE

We apologize for any inconvenience you might be experiencing. If you cannot find your issue listed here or you need assistance please contact one our member service representatives and we will be happy to assist you right away.

Contact a Representative →

 

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